PRIVACY Policy & Legal
Last updated: 19 June 2026
LOADED NZ RSO
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privacy policy
Loaded NZ ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website (loadednz.co.nz), make a booking enquiry, or otherwise interact with us.
We handle personal information in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs). By using our website or providing your information to us, you agree to the practices described in this policy.
Who we are
Loaded NZ
1096 Taumata Road, Pyes Pa, Tauranga 3173, New Zealand
Phone: +64 27 848 1936
Email: bookings@loadednz.co.nz
What information we collect
We only collect personal information that is necessary for our activities. This may include:
Information you give us
- Your name
- Email address and phone number
- Details of your booking enquiry - preferred dates, group size, type of experience or package, and any message or special requirements you send us
- Company or organisation name (for corporate and group bookings)
- Information provided when you complete a safety waiver or registration on site (which may include details relevant to your participation) `- Any other information you choose to provide when you contact us by phone, email or in person
Information we collect automatically
When you visit our website, we may automatically collect technical information such as your IP address, browser type, device information, pages viewed, and how you arrived at and move through our site. This is collected through cookies and analytics tools (see "Cookies and analytics" below).
We do not knowingly collect more information than we need, and we do not collect sensitive information unless it is necessary and you have provided it to us.
How we collect your information
We collect personal information directly from you when you:
- Complete and submit our online booking enquiry form
- Contact us by email, phone or social media
- Make or confirm a booking
- Visit our website (technical information, via cookies and analytics)
- Complete any forms or waivers in connection with your visit
How we use your information
We use the personal information we collect to:
- Respond to your booking enquiry and confirm availability
- Process, manage and administer your booking
- Communicate with you about your booking, including changes, reminders and follow-up
- Arrange catering, group activities and any additional services you request
- Keep records required for safety, insurance and operational purposes
- Improve our website, services and customer experience
- Send you information about Loaded NZ that you have requested or that may interest you, where you have agreed to receive it (you can opt out at any time) `[CONFIRM: only include marketing use if you intend to send marketing emails.]`
- Comply with our legal obligations
We will not use your personal information for any other purpose without your consent, unless permitted or required by law.
How we share your information
We do not sell or rent your personal information. We may share it only where necessary, including with:
- Service providers who help us operate our business and website - for example, our website host (Squarespace), email and form providers, analytics providers, and payment processors. These providers may store or process information on our behalf, including outside New Zealand.
- Caterers or third-party activity providers engaged to deliver part of your booking, where relevant
- Government agencies, law enforcement or other parties where required or authorised by law
Where we share information with service providers, we take reasonable steps to ensure they protect your information and only use it for the purposes we have engaged them for.
Cookies and analytics
Our website uses cookies and similar technologies to help it function, to remember your preferences, and to understand how visitors use the site. We use analytics tools (such as Google Analytics) to collect aggregated, non-identifying information about website usage so we can improve our content and performance.
Most web browsers let you control or disable cookies through their settings. If you disable cookies, some parts of our website may not work as intended.
Storage and security
We take reasonable steps to keep your personal information safe from loss, unauthorised access, use, modification or disclosure. Information submitted through our website is stored securely by our website and form providers. Access to personal information within Loaded NZ is limited to those who need it to do their job.
While we take care to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
How long we keep your information
We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law (for example, for tax, insurance or safety records). When information is no longer required, we will take reasonable steps to securely delete or de-identify it.
Children and young people
Some of our experiences may involve participants under the age of 18. Where a young person takes part, we collect the information necessary for their participation from a parent, guardian or the person making the booking. We do not knowingly collect personal information directly from children through our website.
Your rights
Under the Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of that information if it is inaccurate, incomplete or out of date
To make a request, please contact us using the details below. We may need to verify your identity before responding. We will respond to your request as soon as reasonably practicable and within the timeframes required by the Privacy Act 2020. There is generally no charge to access your information, although we may charge a reasonable fee in some circumstances, and we will tell you before doing so.
You can also ask us to stop sending you marketing communications at any time, by using the unsubscribe link in our emails or by contacting us directly.
Links to other websites
Our website may contain links to third-party websites (for example, Google Maps, social media, or review platforms). We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website, with the "Last updated" date shown at the top. We encourage you to review it periodically.
Contact us
If you have any questions about this Privacy Policy, wish to access or correct your information, or want to make a complaint about how we have handled your personal information, please contact us:
Loaded NZ
1096 Taumata Road, Pyes Pa, Tauranga 3173, New Zealand
Phone: +64 27 848 1936
Email: bookings@loadednz.co.nz
If you are not satisfied with our response to a privacy concern, you can contact the Office of the Privacy Commissioner:
Website: www.privacy.org.nz
Phone: 0800 803 909
Email: enquiries@privacy.org.nz